FAQ

  1. What payment methods do you accept?

    We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept PayPal for secure transactions.

  2. How long does shipping take?

    Shipping times may vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days, and standard shipping takes 5-7 business days for domestic orders. International shipping may take longer.

  3. Do you offer international shipping?

     Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please refer to our shipping policy for more details.

  4. What is your return policy?

     We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of receipt for a full refund or exchange. Please see our returns and exchanges policy for more information on how to initiate a return.

  5. Are your products ethically sourced?

     Yes, we are committed to ethical sourcing practices. Our products are sourced from reputable suppliers who adhere to fair labor practices and environmental standards.

  6. Can I track my order?

     Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your order on our website or through the carrier's website.

  7. Do you offer customization options for your products?

     Some of our products may offer customization options, such as personalized zodiac prints or engraved jewelry. Please check the product description for customization options or contact us for more information.

  8. How can I contact customer support?

     You can contact our customer support team via email at support@mycosmicprints.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.

  9. Do you offer wholesale or bulk ordering?

    Yes, we offer wholesale pricing and bulk ordering options for select products. Please contact our sales team at sales@mycosmicprints.com for more information on wholesale pricing and minimum order quantities.

  10. Do you have a loyalty program?

     Yes, we have a loyalty program where you can earn points on every purchase and redeem them for discounts on future orders. Sign up for our newsletter to stay updated on special offers and promotions, including exclusive deals for loyalty program members.